How we work
A process you can actually follow.
This website gives clear information. The decision happens in a conversation — with details in writing before anything is booked.
Principle
Nothing gets locked until you’ve read it
Every Triply trip moves through the same five steps. No vendor is booked and no deposit is taken before you approve the written proposal.
- One planner is your contact from first message to return
- Every proposal lists inclusions, exclusions and price basis
- Change rules and contingencies are written before you pay
The five steps
From first message to the drive home
Enquire
WhatsApp or the form. Dates, headcount, destination ideas.
Brief
Pace, priorities, constraints, budget range.
Proposal
Itinerary, include / exclude, price basis — in writing.
Confirm
Written approval; only then do vendors lock.
Travel
PIC owns the day; short follow-up after.
What you receive
Four documents, every trip
Whether it’s a weekend in Lembang or a school group to Bali, you get the same paperwork.
Proposal
Itinerary outline, inclusions, exclusions, price basis.
Confirmation
Agreed scope and payment schedule before booking.
Run-of-show
Timing, meeting points, contacts.
Contingency note
What happens if weather or transport interrupts.
Questions
Practical answers
Same day during Mon–Sat 09.00–18.00 WIB. Complex proposals take a few working days.
Not on this website. Payment is confirmed in the written agreement.
Change rules are in your agreement; we show options and cost impact first.
Start the conversation
Ready to start?
Send dates and headcount — we’ll reply with a clear next step.